Frequently Asked
Questions

We can accept payment via Paypal and Bank Transfer which will be sent to you when a booking has been made.

Please take a look at the T&C's and Refund Policy linked at the footer of each page. We can often move your tour, or offer a full/part refund. However for very last minute cancellations we may not be able to do anything!

REFUND POLICY (TOURS AND PRIVATE EVENTS):- -If we need to cancel, we offer a full refund, or free transfer to another date -If you cancel or need to transfer your booking 30 days before your swim we offer a full refund minus 10% admin fee per booking. -If you cancel 14 days before your swim we offer a 50% refund -If you cancel less than 14 days before your swim there is no refund - Please note deposits for retreats are non refunable REFUND POLICY for HOLIDAYS (WEEKEND AND WEEK LONG/ UK AND INTERNATIONAL) - If we need to cancel the holiday for any reason then you will be offered a free transfer onto another swim with the same value, or you can have a 100% refund - If you need to cancel: 8 weeks before the swim – The deposit is non refundable, any money paid on - top of the deposit will be refunded 4 weeks before the swim – The deposit is non refundable, any money paid on - top of the deposit – 50% will be refunded Less than 4 weeks before the swim – no refund of any monies paid REFUND POLICY for RACES:- - There are no refunds for races once booked. - You can transfer the booking to someone else for free. - If possible we can move you to a race in the same year, we cannot roll the same event over to the following year.

When confirmed and paid you will be sent a package of info with where to park and how to access the venue, along with a meet point. If you are on a bespoke course, a few days prior you will be contacted to arrange a meet point and time dependent on conditions.

Yes! You have 2 options... Join the wait list for a tour you're interested in, when the minimum is met we contact everyone with a date. Or hire us for a 1 on 1 bespoke tour.