Question 1

How can I pay?

Accepted Answer

We can accept payment via Paypal and Bank Transfer which will be sent to you when a booking has been made.

Question 2

What happens if I need to change my trip?

Accepted Answer

Please take a look at the T&C's and Refund Policy linked at the footer of each page.

We can often move your tour, or offer a full/part refund. However for very last minute cancellations we may not be able to do anything!

Question 3

What is your refund policy?

Accepted Answer

REFUND POLICY (TOURS AND PRIVATE EVENTS):-
-If we need to cancel, we offer a full refund, or free transfer to another date
-If you cancel or need to transfer your booking 30 days before your swim we offer a full refund minus 10% admin fee per booking.
-If you cancel 14 days before your swim we offer a 50% refund
-If you cancel less than 14 days before your swim there is no refund
- Please note deposits for retreats are non refunable

REFUND POLICY for HOLIDAYS (WEEKEND AND WEEK LONG/ UK AND INTERNATIONAL)
- If we need to cancel the holiday for any reason then you will be offered a free transfer onto another swim with the same value, or you can have a 100% refund
- If you need to cancel:
8 weeks before the swim – The deposit is non refundable, any money paid on - top of the deposit will be refunded
4 weeks before the swim – The deposit is non refundable, any money paid on - top of the deposit – 50% will be refunded
Less than 4 weeks before the swim – no refund of any monies paid

REFUND POLICY for RACES:-
- There are no refunds for races once booked. 
- You can transfer the booking to someone else for free. 
- If possible we can move you to a race in the same year, we cannot roll the same event over to the following year.

Question 4

How do I know where to go?

Accepted Answer

When confirmed and paid you will be sent a package of info with where to park and how to access the venue, along with a meet point. If you are on a bespoke course, a few days prior you will be contacted to arrange a meet point and time dependent on conditions.

Question 5

I'm a solo swimming - can I book?

Accepted Answer

Yes! You have 2 options...

Join the wait list for a tour you're interested in, when the minimum is met we contact everyone with a date.

Or hire us for a 1 on 1 bespoke tour.

Frequently Asked
Questions

Frequently asked questions

How can I pay?

What happens if I need to change my trip?

What is your refund policy?

How do I know where to go?

I'm a solo swimming - can I book?

Frequently Asked Questions

Frequently asked questions

How can I pay?

What happens if I need to change my trip?

What is your refund policy?

How do I know where to go?

I'm a solo swimming - can I book?

Frequently Asked
Questions